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Can I amend or cancel my order?

Unfortunately, we are unable to cancel or amend orders once it has been paid for as they are automatically processed for dispatch. You can return your order once received, to arrange this please get in touch using the contact button below

How can I search for a product?

For a speedy search, simply input the desired product type into the text field located at the top of our website. Addtionally, you can use the filter choices available at the top of the search bar , allowing you to narrow down results by category, la

Can I purchase a gift card?

Yes! You can purchase our digital gift cards in our online shop at UKLASH Digital Gift CardE-Gift Cards are digital, and are delivered by email which contains instructions to redeem them at checkout. Simply forward the email to the gift recipient and

I am purchasing a gift, is the packaging branded?

Our parcels are sealed with branded tape, if this might spoil a surprise, why not try a digital gift card that can be purchased from UKLASH Gift Card

I'm purchasing a gift, can I add a gift note?

Unfortunately, we're unable to include custom notes with orders. However, we have an alternative solution for you – consider our digital gift cards. They can be conveniently purchased on our website and emailed directly to your intended recipient. It

If my order includes a pre-order item, will it be delayed until all items are ready to be sent?

Should there be a pre-order item in your order, it will be held until all items are ready for dispatch, ensuring that you receive the complete order in a single shipment. Orders containing a pre-order item will receive an estimated delivery date mess

I didn't receive my order confirmation email?

Once you have placed an order, we will send you your confirmation to the email address you provided at the checkout. If for some reason, you didn't receive this email and have also checked your junk folder, contact us, please provide your order numbe