Ordering

Payment

UKLASH

Assisting with all your inquiries before and after you complete your UKLASH order.

Ordering & Payments

Can I amend or cancel my order?

How can I search for a product?

Can I purchase a gift card?

I am purchasing a gift, is the packaging branded?

I'm purchasing a gift, can I add a gift note?

If my order includes a pre-order item, will it be delayed until all items are ready to be sent?

Didn't receive my order confirmation email?

How do I apply a discount code?

Klarna FAQS

Which payment methods do you accept?

Can I use two discount codes at once?

Are there any promotions or discounts available for shopping on uklash.com?

I forgot to use my discount code!

My discount code isn't working!

Is it secure to order on our site?

How do I track my order?

How long will my order take to arrive?

I need to change my delivery address!

How do I update the country for my order?

Why does my tracking state return to sender?

How much is delivery?

Why did I receive a bill for duties/taxes/fees?

How will my order be shipped?

Brexit & EU Deliveries

Do you ship to BFPO Boxes/ Parcel Lockers?

What is Your Returned to Sender Policy?

Delivery

Can I exchange my product?

I've received my order but there's something wrong

I need to return my order

Returns

Delivery & Returns

What is UKLASH Eyelash Serum & how does it work?

How do I use UKLASH and how often?

Does it really work & when will I see longer-looking lashes?

Are the results permanent?

Can I use UKLASH whilst wearing lash extensions?

Can I use UKLASH during pregnancy or while breastfeeding?

Can I use UKLASH on my eyebrows?

Has UKLASH been tested on animals?

Is UKLASH safe to use?

Can I use UKLASH serum if I have sensitive skin?

How long does a bottle of UKLASH last?

Can UKLASH be used by contact lens wearers?

What are the ingredients?

Can I use UKLASH whilst going through chemotherapy?

Will UKLASH work if I am or have gone through menopause?

Can I use UKLASH with a lash lift or tint?

Can I use UKLASH on my lower lashes?

Are your products gluten-free?

Where can I find customer before-and-after photos?

What is the MFG date?

Can it be used together with make-up or other beauty products?

The Eyelash Growth Cycle & How UKLASH Helps To Grow (FAQS)

UKLASH Eyelash Serum

UKLASH Volume Boost Mascara

UKLASH Lengthening Mascara

UKLASH Mascara

Lashes

What is UKLASH Eyebrow Serum & how does it work?

How do I use UKBROW and how often?

UKLASH Brow Serum

What is UKLASH Brow Sculpt?

Can I use UKLASH Brow Sculpt with other brow products?

What is the correct amount of UKLASH Brow Sculpt to Use?

How should I clean the UKBROW Brow Gel Sculpt comb & brush?

UKLASH Brow Sculpt

What is a UKLASH Brow Pomade?

Need help, picking the right shade for UKLASH Brow Pomade?

Can I use UKLASH Brow Pomade if I have sparse eyebrows?

Is the UKLASH Brow Pomade waterproof or smudge-proof?

How can I avoid drying out or clumping of my UKLASH Brow Pomade?

Can I use UKLASH Brow Pomade if I have sensitive skin?

UKLASH Brow Pomade

What is UKLASH Brow Pencil?

Need help, picking the right shade for UKLASH Brow Pencil?

How long does a UKLASH Brow Pencil typically last?

Is UKLASH Brow Pencil smudge-proof and long-lasting?

How do I remove the UKLASH Brow Pencil?

Can I use UKLASH Brow Pencil if I have sparse brows?

UKLASH Brow Pencil

Brows

How do I use UKLASH hair growth serum?

Can I use UKLASH hair growth serum on coloured hair?

UKLASH Hair Growth Serum

How do the UKLASH OMG! Hair Vitamins work?

Are your UKLASH OMG! Hair Vitamins vegan?

How do I use UKLASH OMG! Hair Vitamins?

UKLASH OMG! Hair Vitamins

What are the key ingredients in the shampoo & conditioner?

Shampoo Residue on Hair and Scalp: What You Need to Know

Is your hair care range vegan?

Will the products help repair my damaged hair?

Is there fragrance in the Shampoo and Conditioner?

What's the difference between the new hair care and lash serum? Do they share ingredients for hair growth

How do I use the UKLASH hair mask?

How often should I use the UKLASH hair mask?

Does the UKLASH Hair Mask Work for All Hair Types?

Is the UKLASH hair mask silicone free?

What are the key ingredients in the hair mask?

How do I use the shampoo and conditioner?

UKLASH Shampoo, Conditioner & Mask

Hair

What are UKLASH Hydra-Gel Eye Patches?

UKLASH Hydra-Gel Eye Patches

What is UKLASH Lash & Brow Wash?

UKLASH Lash & Brow Wash

Eye Care

Products

What is a UKLASH subscription?

How do I start a subscription?

Can I add a further discount to my subscription?

Can I start a subscription on UKLASH bundles?

How do I amend my subscription?

I Forgot About My UKLASH Subscription – What Should I Do Next?

My Subscription

I can't log in to my account?

Do I need to set up an account to place an order?

My Account

The Super Natural Beauty Club

Find out more about our Money-Back Guarantee

Money-Back Guarantee

Why should I join?

How do join the UKLASH squad (Affiliate)?

When and how do I get paid?

Join our Squad (Affiliate)

I want to stock UKLASH