Ordering

Payment

UKLASH

Assisting with all your inquiries before and after you complete your UKLASH order.

Ordering & Payments

Can I amend or cancel my order?

How can I search for a product?

Can I purchase a gift card?

I am purchasing a gift, is the packaging branded?

I'm purchasing a gift, can I add a gift note?

If my order includes a pre-order item, will it be delayed until all items are ready to be sent?

I didn't receive my order confirmation email?

How do I apply a discount code?

Klarna FAQS

Which payment methods do you accept?

Can I use two discount codes at once?

Are there any current promotions or discounts available for shopping at UKLASH?

I forgot to use my discount code!

My discount code isn't working!

Is it secure to order on our site?

Peak Delivery Times

How do I track my order?

How long will my order take to arrive?

I need to change my delivery address!

How do I change the country for my order?

Why does my tracking state return to sender?

How much is delivery?

Why did I receive a bill for duties/taxes/fees?

How will my order be shipped?

Brexit & EU Deliveries

Do you ship to BFPO Boxes/ Parcel Lockers?

What is Your Returned to Sender Policy?

Delivery

Can I exchange my product?

I've received my order but there's something wrong

I need to return my order

Returns

Delivery & Returns

What is UKLASH Eyelash Serum & how does it work?

How do I use UKLASH and how often?

Does it really work & when will I see longer-looking lashes?

Are the results permanent?

Can I use UKLASH whilst wearing lash extensions?

Can I use UKLASH during pregnancy or while breastfeeding?

Can I use UKLASH on my eyebrows?

Has UKLASH been tested on animals?

Is UKLASH safe to use?

Can I use UKLASH serum if I have sensitive skin?

How long does a bottle of UKLASH last?

Can UKLASH be used by contact lens wearers?

What are the ingredients?

Can I use UKLASH whilst going through chemotherapy?

Will UKLASH be effective if I am going through or have gone through menopause?

Can I use UKLASH with a lash lift or tint?

Can I use UKLASH on my lower lashes?

Are your products gluten-free?

Where can I find customer before-and-after photos?

What is the MFG date?

Can it be used together with make-up or other beauty products?

The Eyelash Growth Cycle & How UKLASH Helps To Grow (FAQS)

Can I use UKLASH serum if I'm under 18?

UKLASH Eyelash Serum

UKLASH Volume Boost Mascara

UKLASH Lengthening Mascara

UKLASH Mascara

Why have you introduced a new peptide-based Eyelash Serum?

Why should I use the UKLASH Complex Peptide Eyelash Serum?

When should I expect to see results?

Should I switch from the original Eyelash Serum to the Complex Peptide Eyelash Serum?

What ingredients drive its effectiveness?

Why is it more expensive than the original and Sensitive Eyelash Serums?

Is the Complex Peptide Serum more powerful than the original Serum?

Complex Peptide Eyelash Serum

What is the difference between the UKLASH Eyelash Serum and the UKLASH Sensitive Eyelash Serum?

Why should I use the UKLASH Sensitive Eyelash Serum?

How do I apply the Sensitive Eyelash Serum?

Sensitive Eyelash Serum

Lashes

What is UKLASH Eyebrow Serum & how does it work?

How do I use UKBROW and how often?

UKLASH Brow Serum

What is UKLASH Brow Sculpt?

Can I use UKLASH Brow Sculpt with other brow products?

What is the correct amount of UKLASH Brow Sculpt to Use?

How should I clean the UKBROW Brow Gel Sculpt comb & brush?

UKLASH Brow Sculpt

What is a UKLASH Brow Pomade?

Need help, picking the right shade for UKLASH Brow Pomade?

Can I use UKLASH Brow Pomade if I have sparse eyebrows?

Is the UKLASH Brow Pomade waterproof or smudge-proof?

How can I avoid drying out or clumping of my UKLASH Brow Pomade?

Can I use UKLASH Brow Pomade if I have sensitive skin?

UKLASH Brow Pomade

What is UKLASH Brow Pencil?

Need help, picking the right shade for UKLASH Brow Pencil?

How long does a UKLASH Brow Pencil typically last?

Is UKLASH Brow Pencil smudge-proof and long-lasting?

How do I remove the UKLASH Brow Pencil?

Can I use UKLASH Brow Pencil if I have sparse brows?

UKLASH Brow Pencil

Brows

How do I apply the UKHAIR growth serum?

Can I use the UKHAIR growth serum on coloured hair?

How long does the hair serum take to work?

Do hair growth serums work?

UKHAIR Growth Serum

How do the UKHAIR OMG! Hair Vitamins work?

Are your UKHAIR OMG! Hair Vitamins vegan?

How do I use UKHAIR OMG! Hair Vitamins?

UKHAIR OMG! Hair Vitamins

What are the key ingredients in the shampoo & conditioner?

Is there fragrance in the Shampoo and Conditioner?

How should I use the shampoo and conditioner?

Will the products help repair my damaged hair?

What’s the difference between hair care products and lash serum? Do they use similar ingredients for hair growth?

How do I use the UKHAIR mask?

How often should I use the UKHAIR mask?

Does the UKHAIR Mask Work for All Hair Types?

Is the UKHAIR mask silicone free?

What are the key ingredients in the hair mask?

Is the UKHAIR range vegan?

UKHAIR Shampoo, Conditioner & Mask

Hair

What are UKLASH Hydra-Gel Eye Patches?

UKLASH Hydra-Gel Eye Patches

What is UKLASH Lash & Brow Wash?

UKLASH Lash & Brow Wash

Eye Care

How to apply

How long do the effects of the Plumping Lip Gloss last?

Can I twist the Plumping Lip Gloss back into the tube?

How often should I apply the Plumping Lip Gloss?

Is there a tingling sensation?

Can I layer the Plumping Lip Gloss with lipstick?

What are the key ingredients?

Lip Care

Products

What is a UKLASH subscription?

How do I start a subscription?

Can I add a further discount to my subscription?

Can I start a subscription on UKLASH bundles?

How do I amend my subscription?

I Forgot About My UKLASH Subscription – What Should I Do Next?

My Subscription

I can't log in to my account?

Do I need to set up an account to place an order?

How do I create an account?

My Account

The Super Natural Beauty Club

Find out more about our Money-Back Guarantee

Why is our money-back guarantee only applicable to your first order?

Money-Back Guarantee

Become a Stockist