If you have not achieved any results after 12 weeks of use you can qualify for our money-back guarantee. It's important that you have used the product consistently and as instructed for a minimum period of 12 weeks. Money-back guarantee requests must

Find Out More About Our Money-Back Guarantee

Our money-back guarantee is designed to give new customers the confidence to try our lash and brow serums risk-free. We believe in the effectiveness and quality of our products, and we want you to feel secure in your first purchase with us. However,

Our money-back guarantee is designed to give new customers the confidence to try our lash and brow serums risk-free. We believe in the effectiveness and quality of our products, and we want you to feel secure in your first purchase with us.However, our guarantee only covers your first order for a few important reasons:Evaluation Period: The initial purchase provides an adequate period for our customers to evaluate the product&apos;s effectiveness and suitability for their skin type. By offering this guarantee on the first order, we allow you to try the serum without any financial risk.Encouraging Proper Usage: We want to promote proper and consistent use of our products as it is essential to see maximum results. Limiting the guarantee to the first order encourages customers to follow the recommended usage instructions and gives the product sufficient time to show results.Our customer care team is always available to answer any questions you may have about our money-back guarantee policy or our products. Please don&apos;t hesitate to reach out to us! &#xA0;

Why Is Our Money-Back Guarantee Only Applicable To Your First Order

To ensure your claim is processed smoothly, please follow the specific photo requirements and steps outlined below. This process applies to both our Eyelash and Eyebrow serums. To qualify for a refund, you must provide clear evidence of your 12-week

To ensure your claim is processed smoothly, please follow the specific photo requirements and steps outlined below. This process applies to both our Eyelash and Eyebrow serums. To qualify for a refund, you must provide clear evidence of your 12-week journey. Please ensure your photos are completely free from makeup, mascara, or brow products so we can accurately review your natural progress. - The &quot;Before&quot; Photo: Take a clear, well-lit photo of your lashes or brows before your first application.<img src="https://attachments.gorgias.help/30BVo7vkobxrvzmQ/hc/P4k1n6j1ZoxreOX9/2026022613-a9a2a67f-3b36-4032-bb46-aca75b019452-a19f4ac3-880b-4dd1-8c80-a230cfa8ce09.png" style="width: 300px;" class="fr-fic fr-dib"> - The &quot;After&quot; Photo: Take a photo of your lashes or brows after 12 weeks of consistent daily use.<img src="https://attachments.gorgias.help/30BVo7vkobxrvzmQ/hc/P4k1n6j1ZoxreOX9/2026022613-6ab22e94-a984-4b19-93df-6446937d6663-cda3e35d-19d4-45cb-bff6-809f8fcea73a.png" style="width: 300px;" class="fr-fic fr-dib"> - The Product Photo: Take a photo of your used serum bottle. All images must include &quot;dated camera roll proof.&quot; We cannot accept screenshots that only display &quot;Today,&quot; &quot;Yesterday,&quot; or a day of the week (e.g., &quot;Monday&quot;). We require the specific calendar date (e.g., March 10, 2026). How to find the date on your device: <ul data-path-to-node="10"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">iPhone (iOS): Open the photo. If the date is displayed, simply take a screenshot. If this isn&apos;t the case, tap the &quot;i&quot; (info) icon at the bottom of the screen.</li></ul><img src="https://attachments.gorgias.help/30BVo7vkobxrvzmQ/hc/P4k1n6j1ZoxreOX9/2026022613-8121663d-ef46-464c-8768-4c71c9988a4d-2ace661e-ab92-4e8d-9efd-923b07d65a70.png" style="width: 681px;" class="fr-fic fr-dib"><ul data-path-to-node="10"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Android: Look for three dots (vertical or horizontal) usually located in the top right corner, or an &quot;i&quot; icon. Tap this to view &quot;Details&quot; or &quot;Info.&quot;</li></ul><img src="https://attachments.gorgias.help/30BVo7vkobxrvzmQ/hc/P4k1n6j1ZoxreOX9/2026022613-64278d98-ef57-435b-b89d-afc01b14ebf1-fd6609bb-9a90-463b-8fa7-801ae0233eb7.png" style="width: 681px;" class="fr-fic fr-dib"> Important: Take a screenshot of the photo while this info panel is open so the date and time are clearly visible alongside the image. Once you have your three dated screenshots ready, you can submit your application via our official portal, <a href="https://help.uklash.com/en-GB/find-out-more-about-our-money-back-guarantee-391686">click here.</a>

How To Take A Before-And-After Photo

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