Delivery

How Do I Track My Order

When your order is shipped you will receive a tracking update via email to the email address used at the time of the order. You can check your tracking here. Additionally, you can view your tracking information via our chat on uklash.com. If you are

How Long Will My Order Take To Arrive

Our hard-working team aim to process and ship out all orders within 24 hours (Monday-Friday, excluding public holidays), however, actual delivery time depends on your location. *Delivery times shall be considered as indicative timeframe as they might

I Need To Change My Delivery Address

You will have a 15 minutes window to change your order's delivery address from your account. UKLASH is not responsible for delays, losses, or returned packages due to incorrect addresses. If a package is returned due to an invalid address or failed d

How Do I Change The Country For My Order

As we ship internationally, it's very important before placing your order to make sure you have set the correct destination country if placing your order to the country you are not currently located in. To do so, please click on the flag in the top r

Why Does My Tracking State Return To Sender?

We are sorry to hear there has been an issue with your delivery. If your tracking states that your order has started its return back to UKLASH, this is usually due to an address error or the courier had issues accessing your address this could also b

How Much Is Delivery

We offer free worldwide delivery on orders with a minimum value as outlined below. UK. All orders are offered with free standard delivery within the UK. Europe. All orders above 34 GBP / 39 EUR come with free standard tracked delivery within Europe (

Why Did I Receive A Bill For Duties/Taxes/Fees

If you're outside the UK, US or Spain, you may need to pay customs or import charges once your package arrives in your country. These are not covered by UKLASH and must be paid by you.

How Will My Order Be Shipped

We typically use Royal Mail for all orders within the UK, using any of the shipping methods. If your order is being delivered outside the UK and if you have selected FREE delivery then your package will be handled and delivered by your national posta

Brexit & EU Deliveries

If you're outside the UK, US or Spain, you may need to pay customs or import charges once your package arrives in your country. These are not covered by UKLASH and must be paid by you. Important: For your order to be processed correctly with delivery

Do You Ship To BFPO Boxes/Parcel Lockers

We regret to inform you that our delivery service does not support the delivery of orders to BFPO (British Forces Post Office) boxes, PO Boxes or parcel lockers. These pose logistical challenges for our delivery partners, and we are unable to fulfill

What Is Your Returned To Sender Policy

Returned to Sender: Shipping Policy. UKLASH’s policy regarding orders returned to us due to incorrect or incomplete address input by the customer is as follows:. Non-Refundable Shipping Fee:. Orders returned to UKLASH as undeliverable due to customer

I didn’t receive my free gift, what happened?

I didn’t receive my free gift, what happened?. We totally get it everyone loves a gift with purchase in their order! Let’s help you figure out what may have happened. Our gifts with purchase: how they work. From time to time, we run gift with purcha