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How do I track my order?

When your order is shipped you will receive a tracking update via email to the email address used at the time of the order. You can check your tracking here. Additionally, you can view your tracking information via our chat on If you are

How long will my order take to arrive?

Our hard-working team aim to process and ship out all orders within 24 hours (Monday-Friday, excluding public holidays), however, actual delivery time depends on your location. *Delivery times shall be considered as indicative timeframe as they might

I need to change my delivery address!

Unfortunately, we are unable to cancel or amend orders once it has been paid for as they are automatically processed for dispatch. However, If an incorrect address has been used, please contact us as soon as possible using the contact button below an

How do I change the country for my order?

As we ship internationally, it's very important before placing your order to make sure you have set the correct destination country if placing your order to the country you are not currently located in. To do so, please click on the flag in the top r

Why does my tracking state return to sender?

We are sorry to hear there has been an issue with your delivery. If your tracking states that your order has started its return back to UKLASH, this is usually due to an address error or the courier had issues accessing your address this could also b

How much is delivery?

We offer free worldwide delivery!. Need your order in a hurry?. We also offer express shipping for some countries, shipping costs will vary based on your location and order total. You can view all shipping costs at the checkout, and please note that

Why did I receive a bill for duties/taxes/fees?

If your destination is outside the UK or Europe you might have to pay customs & import charges once the package has reached your country. This is nothing UKLASH can control and it has to be paid by you as a customer.

How will my order be shipped?

We typically use Royal Mail for all orders within the UK, using any of the shipping methods. If your order is being delivered outside the UK and if you have selected FREE delivery then your package will be handled and delivered by your national posta

Brexit & EU Deliveries

From 2nd of Feb 2021:. All orders to EU addresses will be delivered with all duties and taxes paid by us. No additional custom fees will apply when you receive your package, it's all included in the price. Important: For your order to be processed co

Do you ship to BFPO Boxes/ Parcel Lockers?

We regret to inform you that our delivery service does not support the delivery of orders to BFPO (British Forces Post Office) boxes, PO Boxes or parcel lockers. These pose logistical challenges for our delivery partners, and we are unable to fulfill

What is Your Returned to Sender Policy?

Returned to Sender: Shipping Policy. UKLASH’s policy regarding orders returned to us due to incorrect or incomplete address input by the customer is as follows:. Non-Refundable Shipping Fee:. Orders returned to UKLASH as undeliverable due to customer