Your satisfaction is our top priority. However, if you do need to make a return you’re welcome to return your order within 14 days of receipt. As we care about everyone’s health and hygiene, the product(s) must be unused in sealed packaging and resal

Your satisfaction is our top priority. However, if you do need to make a return you&#x2019;re welcome to return your order within 14 days of receipt. As we care about everyone&#x2019;s health and hygiene, the product(s) must be unused in sealed packaging and resalable condition. The cost of returning the order will have to be covered by you as customer.&#xA0;<div data-block="true" data-editor="3ujmc" data-offset-key="1t4cs-0-0" id="isPasted"><div data-offset-key="1t4cs-0-0" style="text-align: left;">To return your order, please submit a return request via your&#xA0;<a class="fr-strong" href="https://account.uklash.com/" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">customer account.</a></div></div><div data-block="true" data-editor="3ujmc" data-offset-key="ukk2-0-0"> </div>We do not accept returns due to sensitivities experienced by the customer. Like with any other cosmetic product some users can be sensitive to one or more ingredients.&#xA0; Please note that return requests beyond the 14-day window will not be accepted. &#xA0;

How To Return A Product

Unfortunately, at this time, we do not offer exchanges for any of our products. If you would like to exchange a product, we recommend that you first make a return and then purchase and place a new order. This will ensure that you receive your desired

Unfortunately, at this time, we do not offer exchanges for any of our products.&#xA0; If you would like to exchange a product, we recommend that you first make a return and then purchase and place a new order.&#xA0; This will ensure that you receive your desired item as quickly as possible.

Can I Exchange My Product

Our team is dedicated to ensuring the accuracy of your order, but occasional errors, including those related to factors beyond our control, such as shipping and handling, may occur. If you believe there is an issue with your order, please see some in

Our team is dedicated to ensuring the accuracy of your order, but occasional errors, including those related to factors beyond our control, such as shipping and handling, may occur. If you believe there is an issue with your order, please see some information below that you may find helpful and the information required from you so our customer care team can make things right.&#xA0; <h2 id="my-item-has-arrived-damaged"> My Item has arrived damaged:</h2> Kindly use the contact form and share the details of your inquiry. We understand that your situation is unique, and providing as much information as possible will help expedite the investigation process.To address your concerns promptly, we kindly request photos of the damaged item(s) as well as images of both the inner and outer delivery packaging. Your cooperation with these details ensures that we can swiftly work towards a resolution.&#xA0;<h2 id="im-missing-an-item-from-my-order"> I&apos;m missing an item from my order:</h2> We apologise for any inconvenience caused if you&apos;ve discovered a missing item in your order. Kindly notify our customer care team within 14 working days of receiving your order to report any missing items.When reaching out, please attach images of the wrong or missing item(s) along with the packaging and invoice to assist us in resolving your issue promptly. Your cooperation in providing these visuals is essential for a swift resolution.&#xA0;<h2 id="i-think-i-have-a-faulty-item"> I think I have a faulty item:</h2> Please share as much information as possible, including a video illustrating the issue you are facing so the customer care team can best advise you.&#xA0; For all enquiries, please provide your full name, full email address as well as your complete billing and shipping addresses <span style="color: rgb(209, 72, 65); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Important: Kindly report any issues within 14 days of delivery. Unfortunately, if concerns are brought to our attention beyond this timeframe, we may not be able to conduct a thorough investigation and provide a resolution.&#xA0;Please refrain from discarding any item(s), packaging or invoices until our team has responded. We may need to conduct further examinations or investigations.

I've Received My Order But There's Something Wrong

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