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I've received my order but there's something wrongUpdated a month ago

Our team is dedicated to ensuring the accuracy of your order, but occasional errors, including those related to factors beyond our control, such as shipping and handling, may occur. If you believe there is an issue with your order, please see some information below that you may find helpful and the information required from you so our customer care team can make things right. 


My Item has arrived damaged:


Kindly use the contact form and share the details of your inquiry. We understand that your situation is unique, and providing as much information as possible will help expedite the investigation process.

To address your concerns promptly, we kindly request photos of the damaged item(s) as well as images of both the inner and outer delivery packaging. Your cooperation with these details ensures that we can swiftly work towards a resolution. 


I'm missing an item from my order:


We apologise for any inconvenience caused if you've discovered a missing item in your order. Kindly notify our customer care team within 14 working days of receiving your order to report any missing items.

When reaching out, please attach images of the wrong or missing item(s) along with the packaging and invoice to assist us in resolving your issue promptly. Your cooperation in providing these visuals is essential for a swift resolution. 


I think I have a faulty item:


Please share as much information as possible, including a video illustrating the issue you are facing so the customer care team can best advise you. 


For all enquiries, please provide your full name, full email address as well as your complete billing and shipping addresses


Important: Kindly report any issues within 14 days of delivery. Unfortunately, if concerns are brought to our attention beyond this timeframe, we may not be able to conduct a thorough investigation and provide a resolution. 

Please refrain from discarding any item(s), packaging or invoices until our team has responded. We may need to conduct further examinations or investigations. 

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