Although our products are carefully developed and assessed for their intended use, individual sensitivities can vary. If you experience sensitivity or discomfort:. - Stop using the product immediately. - Gently remove or rinse off the product, where

Although our products are carefully developed and assessed for their intended use, individual sensitivities can vary. If you experience sensitivity or discomfort: - Stop using the product immediately.- Gently remove or rinse off the product, where appropriate.- Do not use the product again until you receive further advice. Please contact our Customer Service team via <a href="mailto:contact@uklash.com">contact@uklash.com</a>, or by clicking the <a href="https://help.uklash.com/en-GB/contact">&quot;Get Support&quot;</a>&#xA0;button so we can record and investigate your experience.To help us understand your experience and determine the most appropriate next steps, please include: - Your order number- The product name- How you typically apply the product and how often you use it- When you first noticed the sensitivity- A description of what you experienced and where- Whether your sensitivity has improved since you stopped using the product- Details of any other skincare, beauty or haircare products used before or after applying it- Whether you have used the product previously without experiencing sensitivity- If applicable, whether you had any breaks between using different batches of the product- The batch code and MFG date, if shown on the product or packaging Please be aware that our review may take a little time, and we may need to ask some follow-up questions depending on how the product has been used. Providing the information above when you first contact us will help our team review your experience and assist you as efficiently as possible. If your symptoms are worsening, please seek urgent medical assistance immediately. <div class="custom-form-container" style="line-height: 1;"><a href="https://help.uklash.com/en-GB/contact"><img src="https://attachments.gorgias.help/30BVo7vkobxrvzmQ/hc/P4k1n6j1ZoxreOX9/2026081209-782d79c1-3d74-4ab6-b8d7-6c2681eca522-get%20help%20button.png" style="width: 300px;" class="fr-fic fr-dib"></a></div><script>
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Sensitivities

For the best product experience, please follow the shelf-life and storage guidance below. Shelf life is how long an unopened product can be stored from its manufacturing date. PAO means “Period After Opening” and tells you how long the product should

For the best product experience, please follow the shelf-life and storage guidance below. <h2 id="what-do-shelf-life-and-pao-mean">What do &#x201C;shelf life&#x201D; and &#x201C;PAO&#x201D; mean?</h2>Shelf life is how long an unopened product can be stored from its manufacturing date.PAO means &#x201C;Period After Opening&#x201D; and tells you how long the product should be used after it has first been opened. You may see this shown on the packaging as an open-jar symbol containing a number followed by &#x201C;M&#x201D;:- 6M: Use within 6 months of opening.- 12M: Use within 12 months of opening.The PAO begins when you first open the product, rather than on the delivery date.<h2 id="shelf-life-and-pao-by-product">Shelf life and PAO by product</h2><table><thead><tr><th>Product</th><th>Unopened shelf life</th><th>Use after opening</th></tr></thead><tbody><tr><td>Eyelash Serum&#xA0;</td><td>36 months</td><td>6 months</td></tr><tr><td>Sensitive Eyelash Serum&#xA0;</td><td>36 months</td><td>6 months</td></tr><tr><td>Complex Peptide Eyelash Serum&#xA0;</td><td>36 months</td><td>6 months</td></tr><tr><td>Eyebrow Serum&#xA0;</td><td>36 months</td><td>6 months</td></tr><tr><td>Complex Peptide Eyebrow Serum&#xA0;</td><td>36 months</td><td>6 months</td></tr><tr><td>Volume Boost Mascara</td><td>36 months</td><td>6 months</td></tr><tr><td>Lengthening Mascara</td><td>36 months</td><td>6 months</td></tr><tr><td>Tubing Mascara &#x2013; Black and Mocha</td><td>36 months</td><td>6 months</td></tr><tr><td>Hydra-Gel Eye Patches</td><td>36 months</td><td>6 months</td></tr><tr><td>Lash &amp; Brow Wash</td><td>30 months</td><td>12 months</td></tr><tr><td>Brow Pomade</td><td>36 months</td><td>6 months</td></tr><tr><td>Brow Pencil</td><td>36 months</td><td>12 months</td></tr><tr><td>Brow Sculpt</td><td>36 months</td><td>6 months</td></tr><tr><td>Lip Plumping Gloss</td><td>24 months</td><td>6 months</td></tr><tr><td>Hair Enhancing Serum</td><td>36 months</td><td>6 months</td></tr><tr><td>Growth Shampoo, Conditioner and Hair Mask</td><td>-</td><td>12 months</td></tr><tr><td>Mini Shampoo, Conditioner and Hair Mask</td><td>-</td><td>12 months</td></tr><tr><td>Vitamin C &amp; HA Eye Serum</td><td>36 months</td><td>6 months</td></tr><tr><td>Hair Vitamins</td><td>18 months</td><td>-</td></tr><tr><td>Advanced Hair Supplements</td><td>24 months</td><td>-</td></tr></tbody></table> The information printed on your individual product or packaging should always take priority.<h2 id="where-can-i-find-the-manufacturing-date-or-batch-code">Where can I find the manufacturing date or batch code?</h2>The batch code and, on some products, the MFG date can be found on the product or its packaging. The position and format may vary depending on the product.&#x201C;MFG&#x201D; means manufacturing date. It is the date the product was made and is not an expiry date.If your product has an MFG date, you can calculate its unopened shelf life by adding the shelf-life period shown in the table above. For example, a product manufactured in March 2026 with a shelf life of 36 months has an unopened shelf life until March 2029.Once the product is opened, please follow its PAO guidance.<h2 id="how-should-i-store-my-products">How should I store my products?</h2>Store all products in a cool, dry place, away from direct sunlight, excessive heat and moisture. Ensure lids and caps are closed securely after use.Our Hydra-Gel Eye Patches do not need to be refrigerated, but you can keep them in the fridge for an enhanced cooling effect.<h2 id="should-my-product-change-over-time">Should my product change over time?</h2>No noticeable changes to the product are expected when it is stored and used as directed.If you notice any unexpected difference in its colour, texture, scent, appearance or formula, please contact our Customer Service team so we can investigate. Include: - Your order number- The product name- The batch code and MFG date, if shown- Clear photographs of the product and packaging- A description of the change you have noticed Please report any concerns within 14 days of delivery.<h2 id="my-order-arrived-warm-is-it-still-safe-to-use">My order arrived warm. Is it still safe to use?</h2>A parcel arriving warm should not be a cause for concern. Our products are protected by their external packaging, and temporary warmth during delivery should not affect the formula.However, if you notice any unexpected change to the product, please contact our Customer Service team within 14 days of delivery.<h2 id="can-i-travel-with-the-products">Can I travel with the products?</h2>Yes, all our products are suitable for travel. Keep them securely closed and store them in a cool, dry place away from direct sunlight and excessive heat.For a lighter, more convenient haircare routine while travelling, we recommend our Mini Shampoo, Mini Conditioner and Mini Hair Mask.Please check your airline&#x2019;s current hand-luggage rules before travelling with liquids.<h2 id="still-unsure">Still unsure?</h2>If you are unsure about your product&#x2019;s shelf life, PAO, batch code or MFG date, please contact our Customer Service team with a photograph of the product and its packaging. We&#x2019;ll be happy to help. <a href="https://help.uklash.com/en-GB/contact"><img src="https://attachments.gorgias.help/30BVo7vkobxrvzmQ/hc/P4k1n6j1ZoxreOX9/2026081211-a1fc30f0-d3c7-46c3-b371-931a5b3aba35-get%20help%20button.png" style="width: 300px;" class="fr-fic fr-dib"></a>

Storage & Shelf Life

Our products have not been specifically tested on people who are pregnant or breastfeeding. We are therefore unable to confirm whether they are suitable for use during pregnancy or while breastfeeding. If you are pregnant, breastfeeding, trying to co

Our products have not been specifically tested on people who are pregnant or breastfeeding. We are therefore unable to confirm whether they are suitable for use during pregnancy or while breastfeeding. If you are pregnant, breastfeeding, trying to conceive, or think you may be pregnant, we recommend speaking to your GP, midwife, pharmacist, or another qualified healthcare professional before using any of our products. Please show them the complete ingredients list, which can be found on the product packaging and product page. If your healthcare professional advises you not to use a product, please follow their guidance. Any instructions or warnings printed on the individual product packaging should always take priority. <a href="https://help.uklash.com/en-GB/contact"><img src="https://attachments.gorgias.help/30BVo7vkobxrvzmQ/hc/P4k1n6j1ZoxreOX9/2026081211-bf2700d6-eab7-41c8-b336-c5c163148386-get%20help%20button.png" style="width: 300px;" class="fr-fic fr-dib"></a>

Pregnancy & Breastfeeding

Our product formulas are vegan-friendly, except for our Volume Boost Mascara, which is not suitable for vegans. If you are shopping for a vegan mascara, we recommend our Lengthening Mascara or Tubing Mascara, both of which have vegan-friendly formula

Our product formulas are vegan-friendly, except for our Volume Boost Mascara, which is not suitable for vegans. If you are shopping for a vegan mascara, we recommend our&#xA0;<a href="https://www.uklash.com/products/uklash-lengthening-mascara?_pos=1&amp;_psq=lengthening&amp;_psid=f0a248966&amp;_ss=e">Lengthening Mascara</a>&#xA0;or&#xA0;<a href="https://www.uklash.com/products/tubing-mascara?_pos=1&amp;_psq=tubi&amp;_psid=10b12c899&amp;_ss=e">Tubing Mascara</a>, both of which have vegan-friendly formulas.<img src="https://attachments.gorgias.help/30BVo7vkobxrvzmQ/hc/P4k1n6j1ZoxreOX9/2026081211-439e8198-f3c7-40d9-b081-0dcda1b88d7f-2c4c53e3-1b5c-440d-867a-25f6a5e689a7.png" style="width: 697px;" class="fr-fic fr-dib">Our product range and formulations may develop over time, so we recommend checking the information shown on the individual product page and packaging before use. If you are unsure about a particular product, please contact our Customer Service team, and we&#x2019;ll be happy to help. <a href="https://help.uklash.com/en-GB/contact"><img src="https://attachments.gorgias.help/30BVo7vkobxrvzmQ/hc/P4k1n6j1ZoxreOX9/2026081211-f53be48d-2e84-4a0b-9018-736c6552c9cc-get%20help%20button.png" style="width: 300px;" class="fr-fic fr-dib"></a>

Are UKLASH Products Vegan?

Our products are intended for adults aged 18 and over. We follow strict safety and regulatory standards when developing and testing our products. As part of this process, our formulas have not been tested on individuals under the age of 18. We are th

Our products are intended for adults aged&#xA0;18 and over.We follow strict safety and regulatory standards when developing and testing our products. As part of this process, our formulas have not been tested on individuals under the age of 18. We are therefore unable to confirm their suitability for anyone under 18 and do not recommend their use by children or teenagers.During the teenage years, hormonal changes may affect skin sensitivity and how the body responds to certain ingredients. For this reason, we take a precautionary approach and recommend waiting until the age of 18 before using our products.There is no upper age limit for adult use. If you are aged 18 or over, please follow the directions and warnings provided on the individual product and its packaging.If you have known sensitivities, a medical condition, take medication or are otherwise unsure whether a product is suitable for you, please speak to a qualified healthcare professional before use.Always keep our products out of the reach of children. Any instructions or warnings printed on the individual product packaging should take priority. <a href="https://help.uklash.com/en-GB/contact"><img src="https://attachments.gorgias.help/30BVo7vkobxrvzmQ/hc/P4k1n6j1ZoxreOX9/2026081212-7cf3ff4d-35c2-4968-bff9-6f64e0dfba34-get%20help%20button.png" style="width: 300px;" class="fr-fic fr-dib"></a>

What Age Are UKLASH Products Suitable For?

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Product Information & Safety

Sensitivities

Storage & Shelf Life

Pregnancy & Breastfeeding

Are UKLASH Products Vegan?

What Age Are UKLASH Products Suitable For?