SensitivitiesUpdated an hour ago

Although our products are carefully developed and assessed for their intended use, individual sensitivities can vary.

If you experience sensitivity or discomfort:

- Stop using the product immediately.

- Gently remove or rinse off the product, where appropriate.

- Do not use the product again until you receive further advice.

Please contact our Customer Service team via [email protected], or by clicking the "Get Support" button so we can record and investigate your experience.

To help us understand your experience and determine the most appropriate next steps, please include:

- Your order number

- The product name

- How you typically apply the product and how often you use it

- When you first noticed the sensitivity

- A description of what you experienced and where

- Whether your sensitivity has improved since you stopped using the product

- Details of any other skincare, beauty or haircare products used before or after applying it

- Whether you have used the product previously without experiencing sensitivity

- If applicable, whether you had any breaks between using different batches of the product

- The batch code and MFG date, if shown on the product or packaging

Please be aware that our review may take a little time, and we may need to ask some follow-up questions depending on how the product has been used. Providing the information above when you first contact us will help our team review your experience and assist you as efficiently as possible.

If your symptoms are worsening, please seek urgent medical assistance immediately.