If you're experiencing issues logging in or are not receiving a one-time login code, this could be because the email you're entering is not registered with us. Sometimes, this could be caused by a typing error. If you created your email a while ago e

I Can't Log In To My Account

No, but by setting up an account, you will have access to order history, manage your subscription, address book aswell as keep track of your super rewards. You will also be added to our email list for exclusive discounts and offers.

Do I Need To Set Up An Account To Place An Order

Creating a UKLASH account makes it easier to:. - View your order history. - Track your orders. - Manage your subscriptions. - Access exclusive perks, offers and rewards. To create your account:. 1. Visit uklash.com. 2. Select the Log In icon. 3. Ente

How to create an account with UKLASH

We’re really sorry to hear that you haven’t heard back from us yet! Our team works hard to respond to all messages as quickly as possible. First, check our response time. Our typical response time is 24-48 hours, Monday to Friday. During busy periods

We&#x2019;re really sorry to hear that you haven&#x2019;t heard back from us yet! Our team works hard to respond to all messages as quickly as possible.First, check our response timeOur typical response time is 24-48 hours, Monday to Friday. During busy periods or holidays, it may take a little longer but we promise we haven&#x2019;t forgotten you! Did you get an auto-confirmation email?&#xA0;When you submit a query, you should receive an automatic confirmation email.&#xA0; If you didn&#x2019;t get this: - Make sure you typed your email address correctly when you contacted us.- Check your Spam, Junk, or Promotions folder emails sometimes wander off.- If you&#x2019;re using a work/school email, strict firewalls might be blocking our replies. If you haven&#x2019;t received this email, it&#x2019;s likely your request didn&#x2019;t go through. Try resubmitting below.&#xA0; Check your inbox filters -&#xA0;Some email providers have sneaky filters that sort out emails before you ever see them. Here&#x2019;s what to try: - Search your inbox for keywords like &#x201C;UKLASH&#x201D;, &#x201C;Customer Service&#x201D;, or your order number (if you have one).- Add contact@uklash.com to your trusted contacts or safe senders list. If it&#x2019;s been less than 48 hours, sit tight we may just be working our way through messages. If it&#x2019;s been longer, and you&#x2019;ve tried all the steps above, it&apos;s possible your email didn&apos;t reach us in this case please reach out to us again below.&#xA0; <a href="https://www.uklash.com/pages/contact-us?srsltid=AfmBOop92454LFhGu1WpCyJKkfScu00X0Sod1zy-ix6_Do4rz-t_za7P" target="_blank" rel="noopener noreferrer"><img src="https://attachments.gorgias.help/30BVo7vkobxrvzmQ/hc/P4k1n6j1ZoxreOX9/2025091711-f284764f-b0db-49ee-bcb7-12086b6cffa7-get%20help%20button%20(1).png" style="width: 300px;" class="fr-fic fr-dib"></a>

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UKLASH

My Account

Why isn’t my discount code working?

What are your current offers and discounts?

I forgot to enter my discount code, what can I do?

Can I use a discount code on my subscription?

How do I use a discount code?

Can I Use Two Discount Codes At Once

Can I get product samples?

Discounts and Promotions

Can I Amend Or Cancel My Order

How Can I Search For A Product

Can I Purchase A Gift Card

I Am Purchasing A Gift, Is The Packaging Branded

I'm Purchasing A Gift, Can I Add A Gift Note

If My Order Includes A Pre-Order Item, Will It Be Delayed Until All Items Are Ready To Be Sent

I Didn't Receive My Order Confirmation Email

Can I Add A Product To My Order?

Ordering

Which Payment Methods Do You Accept

Is It Secure To Order On Our Site

Partially Paid Orders

Payment Issues

Payment

Ordering & Payments

How Do I Track My Order

How Long Will My Order Take To Arrive

I Need To Change My Delivery Address

How Do I Change The Country For My Order

Why Does My Tracking State Return To Sender?

How Much Is Delivery

Why Did I Receive A Bill For Duties/Taxes/Fees

How Will My Order Be Shipped

Brexit & EU Deliveries

Do You Ship To BFPO Boxes/Parcel Lockers

What Is Your Returned To Sender Policy

I didn’t receive my free gift, what happened?

Delivery

How To Return A Product

Can I Exchange My Product

I've Received My Order But There's Something Wrong

Bought from Another Retailer? Here’s How We Can Help

Returns

Delivery & Returns

How Do I Use The Lash Growth Serum And How Often?

What Is The MFG Date

What Is The Lash Growth Serum and What Does It Do?

Ingredient Breakdown

Lash Growth Serum - Did You know?

Lash Growth Serum

What Is The Complex Peptide Lash Growth Serum and What Does It Do?

Complex Peptide Lash Growth Serum - Did You Know?

Complex Peptide Lash Growth Serum

What is The Sensitive Lash Growth Serum and What Does It Do?

Sensitive Eyelash Serum - Did You Know?

Sensitive Lash Growth Serum

Volume Boost Mascara

Lengthening Mascara

Tubing Mascara

Mascara Application, Removal & Tips

Mascara

What is The Lash Lift Gel and What Does It Do?

Lash Lift Gel Ingredient Breakdown

Lash Lift Gel Application, Removal & Tips

Lash Lift Gel

What Is Eyebrow Growth Serum and What Does It Do?

How Do I Use The Eyebrow Growth Serum And How Often?

Did You Know?

Eyebrow Growth Serum

What s The Complex Peptide Eyebrow Growth Serum and What Does It Do?

Complex Peptide Eyebrow Growth Serum

What Is The Brow Gel Sculpt and What Does it Do?

Brow Gel Sculpt

What Is The Brow Pencil and What Does It Do?

Brow Pencil

UKBROW

What Is The Hair Growth Serum and What Does It Do?

Hair Growth Serum

What is the Hair Shampoo and What Does It Do?

Hair Shampoo

What Is The Hair Condtioner and What Does It Do?

Hair Condtioner

What Are The Hair Vitamins and What Do They Do?

Hair Vitamins

What Is The Hair Repair Mask and What Does It Do?

Hair Repair Mask

What Is the Advanced Hair Supplements and What Do They Do?

Advanced Hair Supplements

UKHAIR

What Are Hydra-Gel Eye Patches and What Do they Do?

Hydra-Gel Eye Patches

What Is The Micellar Water Lash & Brow Wash and What Does it Do?

Micellar Water Lash & Brow Wash

What is UKSKIN Vitamin C + HA Serum and what does it do?

Vitamin C + HA Eye Serum

What is the LED Dual Light Pro-Therapy Face Mask and what does it do?

LED Dual Light Pro-Therapy Face Mask

UKSKIN

What is the Plumping Lip Gloss and what does it do?

UKLIPS

Products

What Is A UKLASH Subscription

How Do I Start A Subscription

Can I Add A Further Discount To My Subscription

Can I Start A Subscription On UKLASH Bundles

How Do I Amend My Subscription?

I Forgot About My UKLASH Subscription – What Should I Do Next

How Do I Delay My Subscription?

How Can I Change Subscription Product?

How Do I Reschedule My Subscription?

How Do I Skip or Gift My Next Subscription Order?

How Do I Update My Subscription Shipping Address?

How Do I Update My Subscription Payment Method?

How Do I Cancel My Subscription?

My Subscription

Find Out More About Our Money-Back Guarantee

Why Is Our Money-Back Guarantee Only Applicable To Your First Order

How To Take A Before-And-After Photo

Money-Back Guarantee

UKLASH TikTok Shop - General FAQs

TikTok Shop

VIP Growth Club

Become a UKLASH Stockist