Payment IssuesUpdated 2 hours ago

Sometimes payments don’t go through as expected. This can happen for a few simple reasons, such as browser settings, device compatibility, or temporary issues with the payment provider. Most problems can be fixed in a few quick steps.

Switch Device or Browser

If you are using a mobile device, try switching to a desktop computer. If the problem continues, try checking out on a different browser, such as Chrome, Safari, or Firefox.

Try Another Payment Method

If your card is not working, you can complete your purchase with PayPal or ShopPay as an alternative option.

Clear Cache and History

Clearing your browser’s cache and history before trying again can often solve the issue. After clearing, restart your browser and attempt checkout once more.

If the Issue Persists

If the problem remains unresolved, please email us at [email protected]. Please include:

- A short description of the error

- Any error message shown on the checkout page

- A screenshot of the error (please exclude personal or payment details)

You can also click the button at the bottom of this page to create a support request.