.png){kind=small}
Why isn’t my discount code working?Updated 4 days ago
Having trouble applying your discount? Here are the most common reasons codes don’t work
| Why Your Discount Code Might Not Be Working |
Reason | What It Means |
The code has already been used | Some discount codes can only be used once. If it's already been redeemed, it can't be applied again. |
More than one code applied or item already on offer | You can use only one discount code per order, and codes can't be combined with items already discounted unless otherwise stated. |
Using a code on a subscription order | Discount codes may not always apply to subscriptions. Some promotions are valid for new subscriptions only and on the first order only, while others exclude subscriptions that already receive a 15% discount. |
Sitewide Sales or Promotion | During promotional events or sitewide sales, discount codes may be temporarily disabled. |
Product exclusions | Some products may be excluded from discount/promotional offers entirely. This information is provided on the product page. |
These same terms also apply to any discount codes provided by our Customer Care team
If you still need assistance, please click the support button below, and our team will be happy to help you..png)
BFCM 2026 exception, 8 November to 7 December 2026: During BFCM, approved 5% Blue Light Card, approved 5% influencer and approved 5% affiliate codes may be used on top of eligible BFCM promotional pricing. Customer Care codes beginning CS- are disabled during BFCM. If a BFCM discount or approved code fails at checkout, Customer Care should review the case rather than assuming the standard promotional restrictions below apply.