Haven’t received a response from our Customer Service team?Updated 3 hours ago

Haven’t received a response from our Customer Service team?

We’re really sorry to hear that you haven’t heard back from us yet! Our team works hard to respond to all messages as quickly as possible.

First, check our response time

Our typical response time is 24-48 hours, Monday to Friday. During busy periods or holidays, it may take a little longer but we promise we haven’t forgotten you!

Did you get an auto-confirmation email?

When you submit a query, you should receive an automatic confirmation email. If you didn’t get this:

    •    Make sure you typed your email address correctly when you contacted us.

    •    Check your Spam, Junk, or Promotions folder emails sometimes wander off.

    •    If you’re using a work/school email, strict firewalls might be blocking our replies.

If you haven’t received this email, it’s likely your request didn’t go through. Try resubmitting below. 

Check your inbox filters

Some email providers have sneaky filters that sort out emails before you ever see them.

Here’s what to try:

    •    Search your inbox for keywords like “UKLASH”, “Customer Service”, or your order number (if you have one).

    •    Add contact@uklash.com to your trusted contacts or safe senders list.

If it’s been less than 48 hours, sit tight we may just be working our way through messages. If it’s been longer, and you’ve tried all the steps above, it's possible your email didn't reach us in this case please reach out to us again below.