Bought from Another Retailer? Here’s How We Can HelpUpdated 2 days ago

Bought from Another Retailer? Here’s How We Can Help

We know many of you love shopping our products through different retailers, whether that’s online or in-store. We’re always happy to help with product support, no matter where you purchased, things like:

• Questions about how to use our products
• Questions about results 
• Sharing product information or tips

Refunds & Exchanges

If you’re looking for a refund or exchange, this has to go through the retailer you bought from. Even though it’s our product, we can’t directly refund you for purchases made elsewhere. Here’s why:

• When you buy from another retailer, your purchase contract is with them (they took your payment).
• That means only the retailer can process a refund or exchange, according to their store policy.
• We don’t have access to their payment system, so we’re not able to issue any money back to you.

What To Do Next

• For a refund or exchange → contact the retailer directly and check their returns policy.
• For product advice or usage help → our team is here for you anytime.

Click the button below to speak to Team UKLASH