Bought from Another Retailer? Here’s How We Can HelpUpdated 23 days ago

Bought from Another Retailer? Here’s How We Can Help

We know many of you love shopping our products through different retailers, whether that’s online or in-store. We’re always happy to help with product support, no matter where you purchased, things like:

• Questions about how to use our products
• Questions about results 
• Sharing product information or tips

Refunds & Exchanges

If you’re looking for a refund or exchange, this has to go through the retailer you bought from. Even though it’s our product, we can’t directly refund you for purchases made elsewhere. Here’s why:

• When you buy from another retailer, your purchase contract is with them (they took your payment).
• That means only the retailer can process a refund or exchange, according to their store policy.
• We don’t have access to their payment system, so we’re not able to issue any money back to you.

What To Do Next

• For a refund or exchange → contact the retailer directly and check their returns policy.
• For product advice or usage help → our team is here for you anytime.

Click the button below to speak to Team UKLASH