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Discover the best delivery options and answer any delivery questions for your UKLASH order!


Do you ship to BFPO Boxes/ Parcel Lockers?

We regret to inform you that our delivery service does not support the delivery of orders to BFPO (British Forces Post Office) boxes or parcel lockers. These pose logistical challenges for our delivery system, and we are unable to fulfill orders to t

How do I track my order? / My tracking details are not working.

When your order is shipped you will receive a tracking update via email to the email address used at the time of the order.Another way you can check tracking is via and select the order, your tracking link will b

Help, I need to change my delivery address.

Unfortunately, we are unable to cancel or amend orders once it has been paid for as they are automatically processed for dispatch. If an incorrect address has been used, please contact us as soon as possible using the contact button below selecting "

How long does my order take to arrive?

Our hard-working team aim to process and ship out all orders within 24 hours (Monday-Friday, excluding public holidays), however, actual delivery time depends on your location:UK Delivery:Free delivery option: 2-5 working days from the day of dispatc

Will I have to pay customs fees when getting my UKLASH order delivered?

There should not be any additional charges when receiving your order, any duties and taxes will be applied at the checkout if applicable. Please be aware that the "Shipping to 🏳️" flag in the top left corner must be selected for the correct destinat

How can I change which country I'm ordering to?

As we ship internationally, it's very important before placing your order to make sure you have set the correct destination country.To do so, please click on the "Shipping to 🏳️"  button in the top right corner of the screen to change the shipping c

My parcel has been returned to sender.

If your parcel has been returned to us, don't worry! Our team will be in touch to provide the next steps when the parcel arrives back with us If you have not received an email, it might not be back with us. Want to talk about your returned parcel mor

How much is delivery?

UK:. Free Delivery for standard shipping. £6.99 for express shipping, or free for orders over £60. International:. Free delivery for standard shipping to most destinations (due to some circumstances this service is suspended in some countries). We do

How will my order be shipped?

We normally use Royal Mail for all our free delivery shipments. For UK express delivery we use DHL. If the shipment is going outside the UK and if you have selected FREE delivery then your package will be handled and delivered by your national postal

Why did I receive a bill for duties/taxes/fees?

Sorry to hear you have received a customs bill. In order for your order to be processed correctly with delivered duty paid (DDP), please make sure the correct SHIPPING TO country is selected. If your destination is outside the UK you might have to pa