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The Super Natural Beauty ClubUpdated a month ago

What is the Super Natural Beauty Club?

The Super Natural Beauty Club is our way of rewarding your loyalty and love for all things UKLASH.

Every time you shop or complete simple activities; like following us on socials or sharing your birthday, you’ll earn Super points which convert into Super vouchers, to then be used towards future purchases.

Eager to learn more? Click here to get the lowdown.

How do I join? 

Joining the club is simple. Just follow these four simple steps:

  1. If you haven’t already, create an account with us and make sure you’re logged in

  2. Navigate to The Super Natural Beauty Club section and click the ‘Join Now’ button

  3. Fill in your details to submit your membership

  4. You’re now ready to start earning and spending Super points and perks! 

How do I earn Super points? 

Every £1 spent will earn you 1 Super point to be spent towards future purchases. Spend up to £100 to be a part of the club, or over to become a VIP member, unlocking further Super perks for you to enjoy.

You can also refer a Superfriend to boost your balance and earn £15 worth of Super points!

Click here to learn more about the club. 

 How do I see my balance? 

There are two ways to check your balance. 

The easiest is to log into your account and navigate towards The Super Natural Beauty Club homepage where your Super points balance will be displayed. 

Alternatively, you can click on the chat icon at the bottom of this screen and select ‘How many points do I have?’ to see your balance.

If you encounter any issues with accessing or viewing your points balance, you can click on the ‘Contact Us’ button for further assistance. Our customer care team will be happy to help you resolve any issues or inquiries regarding your points balance.

How do I refer a Super friend? 

Don’t gatekeep the secret to your naturally longer lashes. Share the love and earn some serious Super points in the process.

Simply log into your account, head to The Super Natural Beauty Club homepage and find the ‘Refer a Super friend’ button to generate your personalised link. Send it to as many of your loved ones as you like, and every time you recruit a new member, £10 worth of Super points will be added to your account. 

If your friend clicks on your referral link, a voucher code will pop up & they can use it when they make a purchase on UKLASH at the checkout (Shown in the screenshot below). You'll earn Super Points, which you'll get 14 days after the purchase is completed. 

What if my Super friend returns their order? 

Directly after purchase, all points are marked as pending for 14 days. If your Super friend makes a return within that window, all points earned from that purchase will be deducted from the pending balance.

If you or your Super friend have any questions regarding points balances or returns, please reach out to our customer service team via our Help Centre and we will be pleased to resolve any issues you may have

Can I use my Super points towards an order that has already been placed? 

If you would like to use your Super points towards a purchase you must do so at the time of checkout, before completing your order. Sadly, it isn’t possible to apply Super points towards a purchase you have already made, including those bought before joining The Super Natural Beauty Club.

If you have any further questions or need assistance with applying Super points to your future orders feel free to reach out to our customer care team for assistance. We're here to help!

Do my Super points expire? 

Your Super points will expire 12 months after purchase, giving you plenty of time to use them towards nourishing your lashes, brows and hair! 

How do I become a VIP member? 

As soon as you create your account - you’re in the club.

However, spend over £100 to become a VIP member, gaining access to exclusive discounts and receiving invitations to Double Points Weekends where purchases will earn you twice the amount of Super points.

How do I spend my Super points? 

Super vouchers are the key to spending your points, and redeeming them is simple.

Once you’re logged in, head to The Super Natural Beauty Club homepage and scroll down to the Super Vouchers section to select the value you would like to redeem. A unique code will be generated, and you can input this at the checkout to spend the points. 

How close am I to cashing out my next Super voucher? 

Eager to know how far away you are from your next Super voucher? 

Head to The Super Natural Beauty Club homepage and scroll down to the ‘How to Spend Superpoints’ scale to see how your points equate to cash. Also, as soon as you have enough points to generate a Supervoucher, we’ll make sure to notify you via email so you don’t miss a thing.

Can you help me share the referral link with my Super friend?

Of course - we’re here to help! Below are some troubleshooting points if you’re finding it difficult to share your link:

Have issues copying and pasting the link? It happens! Try switching to a different web browser or device. 

Struggling to share on socials? Check your account settings – they might be blocking external links. Also, some platforms have rules about what you can post, so it's always good to double-check.

Have problems sharing via email? Make sure you're sending to the right email address, and tell your Super friend to check their spam folder – it’s common for emails to end up there by mistake.

Experiencing an issue we haven’t covered? Feel free to reach out to a member of our customer service team via our Help Centre. To best serve you, make sure to provide us with as much detail as possible and include error messages where applicable. 

Can you help me; I’m having issues spending my Super voucher?

Sure - we’re here to make the process as smooth as possible. Below are some troubleshooting tips if you’re struggling to spend your hard-earned Super points:

Double-check that the code is correct. Sometimes typos can be easily missed and note that the code is case-sensitive, so make sure to type it exactly as it appears. 

Has your Super voucher expired? It must be used within 12 months of being generated.

Is your checkout total over the minimum spend for your voucher amount? This is the minimum required when

spending Super points. If your voucher is £30 or more the minimum spend will increase. 

Make sure the code hasn’t already been used. All vouchers are single-use only and cannot be used on 

multiple orders.

Experiencing an issue we haven’t covered? Feel free to reach out to a member of our customer service team via our Help Centre. To best serve you, make sure to provide us with as much detail as possible, including your Super voucher code and any error messages you may be receiving. 

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