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I think my order is lost in transit.Updated a year ago

If you suspect your parcel has been lost in transit please contact us using the contact button below selecting "Where's my order?"

Please be aware that all lost in-transit claims must be made within 14 working days from the estimated delivery date.

Any claims made after the 14 working days may not be fully replaced and the investigation will take longer than usual, especially if the tracking is marked as delivered.

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